General
What is JeetWin?
JeetWin is the premier online betting site in Bangladesh, offering a wide variety of world-class gaming options to its players. As India’s most reputable brand, JeetWin offers its players the following benefits:
- Signup bonus with no deposit required
- Unlimited deposit bonus
- Unlimited cashback, redemptions, and rewards
- Fast deposits and withdrawals
- 24/7 customer service of the highest quality
What games does JeetWin offer?
JeetWin offers an extensive range of world-class gaming products, including:
- Popular live dealer casino games such as Roulette, Baccarat, AndarBahar, Dragon Tiger, and Sic Bo
- Sports betting
- Progressive slot games
- A vast selection of classic and video slots
- Top table games like blackjack and poker
- E-games
Is it possible to play JeetWin games for free?
Yes, most of JeetWin’s games offer a free-play mode.
Is JeetWin authorized to offer online casinos?
JeetWin is licensed and regulated by the Curacao authority.
What should I do if my game is not loading?
Clear your browser cache and cookies, then restart your internet browser.
Where can I find information about the affiliate program?
You can find all the information related to JeetWin’s affiliate program, including contact details, on the JeetWin Affiliate Program page.
What happens if I lose my internet connection while playing a game?
All game rounds are logged, and successful bets will remain valid. For more information, please refer to JeetWin’s disconnection policy.
Where can I quickly search for my favorite games?
Log in to your account and click the heart icon in any of your favorite games. Your favorite game will appear under the Favorite Section.
What should I do if I encounter an error or technical issue while playing a game?
Please contact our Customer Service and provide the following information: Game/Game ID, Exact/Approximate time when the game was played, Stake amount and account balance before and after the game, Error message received or explanation of the issue (if possible, provide a screenshot).
Can I play multiple games at the same time?
No, you cannot play multiple games at the same time.
What should I do if the video stream keeps freezing during gameplay?
We advise you to close other running programs, reduce the screen resolution, or resize the browser.
What happens if the live dealer makes a mistake during gameplay?
In the event of a dealer error, the game round will be temporarily paused while the dealer notifies the pit boss. Players will be notified via chat, and if an immediate resolution is not possible, the game round will be cancelled/refunded.
Can the dealers or the pit boss help me with questions regarding my account?
No, dealers or pit bosses cannot help with questions regarding your account.
Where can I find the bet limits for live casino games?
Minimum and maximum bet limits will be displayed under every table’s name.
Where can I find the game rules?
The game rules can be found inside the game.
Registration and Login
What are the steps to open an account with JeetWin?
To open an account with JeetWin, you can follow these simple steps: click on “Join now” at the top-right corner of the page, fill out the form, accept the terms and conditions, and click on the “Signup” button.
What information do I need to provide to open an account with JeetWin?
To create an account at JeetWin, you’ll need to provide certain information including your username, email address, password, name, gender, mobile/telephone number, date of birth, and currency.
What should I do if I encounter problems creating an account with JeetWin?
If you encounter problems creating an account, our system will inform you of what’s missing or incorrect during the signup process. You can check if you filled in all mandatory fields correctly, entered a valid email address, or if your desired username is already taken. You can also contact customer service for assistance.
How can I retrieve my forgotten username or password for JeetWin account?
If you’ve forgotten your username, you can contact customer service and provide your email, mobile number, and date of birth. To reset your password, click on “Forgot Password?” and enter your username, email address, and security code. We’ll send you an email with a link to reset your password.
Are there any age restrictions when opening an account with JeetWin? Yes, minors under 18 years old cannot open an account.
In which currency can I open an account with JeetWin?
You can only open an account with JeetWin using Bangladesh Taka (BDT) currency.
From which countries am I allowed to register an account with JeetWin?
You can only register your account with JeetWin if you are from Bangladesh.
Can I open an account on someone else’s behalf?
No, an account with JeetWin is strictly personal, and you are responsible for keeping your login details secure.
How many accounts can I register with JeetWin?
You can only register and use one account with JeetWin.
What is KYC, and which documents do I need to provide for KYC verification?
KYC (Know Your Customer) is a process used to verify a customer’s identity using reliable source documents. For KYC verification with JeetWin, you may be required to provide one or more of the following documents: National Identification (ID) card, passport, or driving license.
Can I change or update my account details with JeetWin?
Yes, you can change your date of birth and gender by logging into your account, clicking on “Account” under the dropdown arrow near your username, clicking on “Edit Profile,”
What if I refuse to provide any of the required documents for KYC verification purposes?
If you refuse to provide any of the required documents for KYC verification purposes, your JeetWin account will be suspended. It is important to provide accurate information to avoid any inconvenience.
Are my documents safe?
Yes, all documents provided to JeetWin for KYC verification purposes are stored on a secure server. However, JeetWin asks customers to cover sensitive data on copies sent to them to ensure added protection.
Why do you need my personal details?
JeetWin is required by law to identify its players. Providing personal details during the KYC verification process is mandatory to ensure compliance.
Does JeetWin allow underage gambling?
No, JeetWin does not allow underage gambling. It is illegal for anyone under the age of 18 to gamble at JeetWin.
How do I close my account?
If you wish to close your JeetWin account, simply contact their customer service team to initiate the process.
How long is the verification processing time?
JeetWin verifies documents within 24 hours of receiving them.
My address is already stated on my ID, do I still need to send proof of address?
Yes, you still need to provide proof of address. JeetWin requires a separate document such as a recent utility bill or driving license to confirm your residential address.
Can I give you a photocopied document?
Yes, JeetWin accepts photocopied documents. However, make sure that the document is clear and in color, not black and white.
What If I do not have required documents?
If you do not have the required documents for KYC verification purposes, contact JeetWin’s customer service team for assistance.
SPORTS BOOK
What is sports betting?
Sports betting is the act of predicting the outcome of a particular sporting event and placing a wager on it. This involves choosing from a variety of sports and bet types, such as American football, basketball, soccer, tennis, horse racing, golf, boxing, baseball, and more.
Can I bet on sports online?
Yes, it is possible to place bets on sports online through various sports betting websites and platforms.
How do I place a bet on sports online?
To place a bet on a particular sports match or event, follow these steps:
Step 1: Go to the sports page of your chosen betting platform.
Step 2: Select the game type that you want to bet on from the tabs on the left-hand side of the page.
Step 3: Click on the odds that correspond to your selected outcome for that particular bet type.
Step 4: A box will appear on the left-hand side of the screen, displaying details of your selection. Enter your stake in the box.
Step 5: Double-check all the details before clicking on the “Place Bet” button located below the box.
By following these simple steps, you can easily place a bet on your chosen sports event and potentially win big!
JeetWin Mobile App
How do I play games on my tablet or phone on JeetWin?
To play games on your tablet or phone on JeetWin, you can either use our mobile version through the JeetWin website or download the JeetWin App by scanning the QR code.
Is my device compatible with the JeetWin App?
The JeetWin App is compatible with iPhone, iPad, and other Android devices. This means that as long as you have one of these devices, you can easily download the JeetWin App and start playing your favorite games anytime and anywhere you want.
Payments
What deposit methods does JeetWin accept?
JeetWin accepts several deposit methods including Net Banking (IMPS/NEFT), E-Wallet (Skrill/Neteller), AstroPay, and RupeeO. All real money deposits are subjected to 1x wagering requirement, and you may also convert Jeet Privilege Loyalty Points to playing credits.
How do I deposit funds?
To deposit funds, log in to your JeetWin account and click on “Deposit” from the dropdown arrow near your username. Select your preferred payment method, enter the amount of deposit, payment details, and confirm your deposit.
What is the minimum and maximum deposit amount?
The minimum and maximum deposit amount depends on the selected deposit method. For instance, the minimum and maximum deposit amount for E-Wallet (Skrill/Neteller) is BDT 2,000 and BDT 20,000 respectively.
What is the minimum and maximum withdrawal amount?
The minimum and maximum withdrawal amount for online withdrawal is BDT 1,000 and BDT 99,000 respectively.
What currencies does JeetWin accept?
JeetWin only accepts BDT: Bangladeshi Taka.
How do I withdraw funds?
To withdraw funds, log in to your JeetWin account and click on “Withdraw” from the dropdown arrow near your username. Register your withdrawal bank account details, fill out the withdrawal form with required information, and click “Submit”.
Is it safe to deposit and withdraw funds?
Yes, it is safe to deposit and withdraw funds on JeetWin as they use certified and secure payment methods only.
Are there any deposit or withdrawal charges?
JeetWin does not charge players for deposits. For withdrawals, the first two daily withdrawals are free, and subsequent withdrawals will be charged BDT 250.
How can I cancel withdrawal?
If your withdrawal request is in the queue, contact Customer Service to cancel it.
How long does it take to process my deposit?
The estimated time to process the deposit depends on the method of deposit. For instance, E-Wallet (Skrill/Neteller) deposits are processed instantly.
How long does it take to process withdrawal?
Withdrawal requests usually take about 4 hours to 1 working day to process, depending on whether the request is in the processing queue.
Do I need to deposit funds when opening the account?
No, you don’t need to deposit funds when opening an account unless you want to start betting immediately.
Can someone make a deposit on my behalf to my JeetWin account?
No, JeetWin cannot accept deposits from third parties or persons.
Why was my withdrawal cancelled?
Your withdrawal could be cancelled due to several reasons, such as the wagering requirement not being met, the withdrawal being performed with an incorrect method, or the withdrawal being requested for a third-party bank account. Also, if identity verification documents are requested and not received within 72 hours, the withdrawal request will be cancelled and the funds returned to your JeetWin account. Further security verification could also be pending on your account.
Where can I see available promotions and bonuses?
Promotions and bonuses can be found on the promotion page.
Where can I check my active promotion?
You can check your active promotion by following these steps:
- Log in to your account
- Click on “Promotion” from the dropdown arrow next to your username
- Check the promotion history for your active promotion details
Why has my promotion bonus activation locked part of my funds?
Your funds will be locked to the specific product related to the promotion until the wagering requirements are met. To view your current credits from your promotion wallet, log in to your account and click on “Wallet” under the dropdown arrow near your username. This feature allows you to see the following:
- Main (withdraw) Balance
- Promotion Balance
- Product Wallet
How can I claim my bonus?
To claim your bonus, simply follow these steps:
- Go to the Promotion Page
- Click on the respective promotion
- Click on “Join Promotion”
- Enter the amount and activate the promotion.
How do I cancel my active promotion?
You can contact customer service to cancel your active promotion.
What are wagering requirements?
Wagering requirement is a multiplier that represents the number of times you have to play through a bonus before you are able to withdraw your winnings.
Do you offer any first deposit bonus?
Yes, JeetWin offers a 100% first deposit bonus for our new members.
What are the different wagering contribution factors of casino games?
Below are the following wagering contributing factors for each game type:
- All Slot Games: 1:1
- All Live Casino Games: 6:1
- All Table Games: 1:1
- All Fish & Bar Games: 1:1
Do you offer a refer a friend referral bonus?
Yes, you can contact customer service after your friend signs up. Once your friend makes a deposit and meets the wagering requirement, you will be rewarded with a BDT 1,000 bonus.
How do I choose/change my alias in live casino games?
You will be requested to choose an alias as soon as you join a table. Once you have an alias, you will use it from then on. Some games will automatically use your username.
Where can I check my casino game history?
Your previous game history is available under “Settings” located in the bottom corner of your game screen.
What is Jeet Privilege?
Jeet Privilege is our exclusive loyalty tier program designed to reward our players at JeetWin.
Where do I find my Loyalty Points?
To find your Loyalty Points, log in to your account and click on “Jeet Privilege” from the dropdown arrow next to your username. The Loyalty tab will show your current Loyalty Points and Membership Tier status.
How do I join the Jeet Privilege Program?
All JeetWin players are eligible to participate in this program by registering an account and making a first deposit. Existing players are automatically part of this program.
How do I earn Loyalty Points?
You can earn Loyalty Points by playing our games at JeetWin. Loyalty Points are determined by the type of games and their wagering requirements.
Is there any Bonus Loyalty Points?
Yes, it is applicable for Silver Tier and above.
Privacy and Security
Is JeetWin a secure online casino?
Yes, JeetWin is a secure online casino that values its players’ privacy. The casino has implemented strict policies to protect the confidentiality of its users. All user data is encrypted to ensure that it remains safe and private. JeetWin uses advanced technology to safeguard its website and ensure that its players can enjoy a safe and secure gaming environment.
Are JeetWin’s games fair?
JeetWin takes pride in offering fair games to its players. With the exception of the Live Casino, all games on the platform use certified Random Number Generator (RNG) technology to randomize the outcome. This technology uses complex algorithms to ensure that the outcome of each game is truly random and that no party has an unfair advantage.
Does JeetWin use cookies?
Yes, JeetWin may use cookies to provide the best gaming experience to its players. Cookies are small text files that are placed on a user’s computer or mobile device to remember their preferences and actions. JeetWin uses cookies to personalize the gaming experience, optimize the site’s performance, and improve its overall functionality.
What is my personal information used for?
JeetWin may use your personal information for a variety of purposes, such as creating and managing your account, verifying your identity during deposit and withdrawal processes, providing you with marketing and promotional activities, and protecting the casino and its players from fraud. JeetWin takes the privacy and security of its users seriously and is committed to keeping their personal information confidential and secure.